Support
Internet Explorer Notice
Internet Explorer is known to NOT work on many of the livestream / video pages. Please see the "Browsers" tab below for information.
Account & Signing In
Logging In
Login takes place here: https://connect-v3.jujama.com/2021-AUTM-Virtual-Annual-Meeting
Cookies Error
If you are seeing a “cookies” error after attempting to login, you may already be logged in. (You will see your name in the upper right corner instead of the Sign In / Sign Up buttons)
Try clearing your cookies for the [event] website by following the directions for your specific browser here: https://www.lifewire.com/clear-cookies-for-one-site-4587347 When searching for cookies, search for [event].virtualbyvario.com or simply virtualbyvario.com
Trouble Signing In or Staying Logged In
The website uses “cookies” to keep you logged in. The site also uses different “caching” systems to help with performance. Both cookies and cache can cause issues signing in. If you are having issues logging in, try any/all of these steps:
- Before initiating an email login, CLEAR YOUR COOKIES.
- Try a different browser (Chrome, Safari, Edge, Firefox, etc.)*.
- Try an incognito/private window within your browser*.
- Try a different network / WiFi.
- CELL ONLY. One surefire way to test is to get on your smartphone, using CELLULAR data only. Do NOT connect to the same WiFi you were on earlier. Visit the site from cellular connection and try from your phone.
- CELLULAR > HOTSPOT. If the above CELL ONLY option is successful and if your phone has a hotspot feature, turn on the hotspot and connect your computer to the hotspot.
* If you are using a different window or browser, you will have to copy the full link from your credential email and then paste it into your browser. Do NOT simply click it from the email – it will open up the original browser that you are trying to avoid.
On a Work Network or VPN?
Some “work” computers, apps/browsers and networks are locked down by IT settings and/or security policies, etc. If you are using a work computer and/or are connected to a work network or VPN, you might need to reach out to your IT department to see if they can assist.
Testing & Setup
Video Test
If you can see and hear this video, you should be able to see the livestream(s) and other videos.
Recommended Internet Speed
The recommended download speed to view/consume online videos and streaming sessions in HD is 5 Mbps Download (Some references will state 1-4 Mbps for video conferencing, which is likely okay; 5 Mbps or greater will ensure the highest quality.) Anything more is great! Anything less and there is the chance of degraded quality/performance.
Testing Your Internet Speed
To test your internet speed, click here. Again, you should have at least 5 Mbps (download), while 10 or more is great!
Here is a good article that discusses different internet speeds and what to do and expect.
What If It’s Not Enough?
Other devices on your home network, such as other computers, phones, tables, smart TVs and other “smart” devices, all take up capacity on your network. Turn off or disable any/all unnecessary devices.
I’ve Turned Everything Off and Still Not Enough?
Try accessing from your mobile phone’s hotspot if you have one. Some cellular hotspots have very fast internet connections. Click here for an article with instructions to connect to a cellular hotspot.
Or, you can head down to your local coffee shop or similar who provides public WiFi. **NOTE – these public areas are not necessarily “secure,” so proceed at your own risk, especially if you or your company has guidelines about accessing the internet on public WiFi networks.
Unmute / Sound
Video Player Muted
Depending on your browser or system/computer setup, an embedded video MAY start in a “Muted” state. See below on how to ensure the video is not muted.
Browser Tab Mute
Many browsers such as Chrome will allow you to mute a tab. Ensure the tab is not muted.
Browsers
Please make sure to download and/or use one of these web browsers listed below. If you’re using an old, outdated version of Internet Explorer (IE), the live stream will not show on the screen.
- Chrome
- FireFox
- Microsoft Edge (for PCs)
- Safari (for Macs)
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